Complaint

Your complaint

To provide you with a prompt response, please:

- Attach a copy of your receipt or your order number if purchasing online;

- Include the WTP number of the package(s) concerned by your request.

* Required field

Identity

Last Name

First Name

Street

Zip Code

City

Country

Phone Number

E-mail

I am a customer of this ski area

Yes

Details of your complaint

Please note that a proof of purchase might be needed later to process your request

Date of purchase

Type of pass

Place of purchase

Number of ski pass or number of the order

Proof (proof of purchase, of your problem)

Date of the event

Complaint

I wish to receive information and promotional offers from Espace des Lys ski area.

As a customer of Espace des Lys ski area, you may receive newsletters and promotional offers from Espace des Lys ski area. If you do not wish to receive them, please tick this box.

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. Unless you notify your objection, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Espace des Lys ski area. These data are processed by the communication department of Espace des Lys ski area and any service provider authorised by Espace des Lys ski area. These data will be stored for 3 years from the end of your relationship with Espace des Lys ski area or your last contact with Espace des Lys ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: responsable.qse@espacedeslys.com

In accordance with applicable regulations, any personal data collected is computer processed in order to manage your request. If you have given your explicit approval by tickig the box above, it may also be used to send you information and promotional offers. These data are reserved for the exclusive use of Espace des Lys ski area. These data are processed by the communication department of Espace des Lys ski area and any service provider authorised by Espace des Lys. These data will be stored for 3 years from the end of your relationship with Espace des Lys ski area or your last contact with Espace des Lys ski area. You can access these data at any time and ask for their deletion. You also have a right of opposition, correction, limitation of treatment and portability of your personnal data. To exercise such rights, you may contact the department in charge of personal data protection by sending an email to: responsable.qse@espacedeslys.com